Global Support Engineer for D&V Products

Elevate customer support experiences by becoming a Global Support Engineer with D&V. You'll handle Zendesk tickets and engage with clients around the world via phone, email, and on-site visits.
As a key contributor, you will support customers by documenting inquiries and enhancing the performance of both prototype and standard machines. This role emphasizes debugging, fault finding, and customer training, ensuring clients maximize their use of D&V products.
Key Responsibilities:
• Manage Zendesk tickets promptly and effectively
• Offer technical support through multiple channels
• Document and follow up on customer inquiries
• Assist in troubleshooting systems and PLC programs
• Develop training materials and conduct customer training
Requirements:
• Bachelor's in Electrical or Mechanical Engineering
• 5+ years in a technical support role
• Strong troubleshooting skills in electrical systems
• Excellent communication and problem-solving abilities
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