Global Support Customer Care

JOB DESCRIPTION

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Job Summary

The Process Associate role is responsible for supporting one or several processes, including, but not limited to customer disputes and enquires, routing for review of open items, etc. across customer-initiated associate touchpoints and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience. The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.

Essential Job Functions (specifics vary based on proce...