Global Support Agent

THE ROLE

As a Global Support Agent, you will play a key role in delivering a seamless customer experience before the start of the trip while supporting complex customer cases across global support operations.

You will act as a customer expert, ensuring rental inquiries, booking modifications, documentation requests, and pre-departure concerns are handled efficiently, accurately, and with a strong customer‑first mindset.

This role combines operational excellence, problem solving, and ownership of complex cases, contributing directly to customer satisfaction and business performance.

WHAT WILL YOU WORK ON?

Customer Support & Case Management

Handle customer inquiries regarding bookings, trip preparation, policies, and services via phone, email, and chat. Provide accurate pre‑trip guidance, manage booking changes, add‑ons, and special requests, and support complex or sensitive customer situations with professionalism and empathy. ...