Global Service Team Lead - 24/7 Customer Support

Trip.com is looking for a Customer Support Manager in Kuala Lumpur to oversee 3-4 service teams and enhance overall performance. The ideal candidate will have a bachelor's degree and 2-5 years of service experience with team management skills.

Proficiency in English and Malay is required, alongside strong MS Office skills. You will be responsible for monitoring customer satisfaction and coaching service teams to improve performance. A flexible work arrangement is offered along with various career growth opportunities within the global company.