Found Description
Global Service Desk Analyst (Mandarin Language)
We’re on the lookout for a Global Service Desk Analyst (Mandarin Language) who can bring both technical expertise and top‑notch customer service to the team. In this role, you’ll be the go‑to person for troubleshooting, ticket management, and team support ensuring seamless IT service delivery across our global operations.
Role Responsibilities
- Provide first‑level technical support and customer assistance via phone, email, chat, or ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, network, and system‑related issues within agreed service levels.
- Log, track, prioritize, and update incidents and service requests using ticketing systems such as ServiceNow.
- Escalate unresolved or complex technical concerns to the appropriate support teams when necessary.
- Deliver excellent customer service by ensuring timely updates, professional communicatio...