Global Service Delivery Manager

OneTalent is recruiting a Global IT Service Delivery Manager for a leading international group with a team of more than 7,000 employees across more than 30 countries in the food and consumer goods industry, with operations across Europe, USA and Africa and a portfolio of well-known brands.

The role is based at the corporate HQ in Barcelona and reports to the IT Infrastructures & Services Manager.

The Role

We are looking for an experienced and strategic Global IT Service Delivery Manager to lead the Helpdesk and Application Maintenance services across Europe and Africa, ensuring operational excellence while shaping a future-proof service model.

This is a key leadership role within the IT organization, with direct accountability for service quality, partner governance and team development across a complex, multicultural environment.

Reporting to the IT Infrastructures & Services Manager, the selected candidate wil...