Global Reservations Supervisor for Pursuit

Elevate guest service standards in your role as Global Reservations Supervisor at Pursuit. This hybrid position enables you to lead a global team while driving exceptional guest experiences.
Located in Alberta, you will be responsible for overseeing a team of Reservations Agents. Your leadership will focus on performance management, engagement, and adapting to various operational demands. With a strong hospitality mindset, you will utilize data to assess performance, identify trends, and support continuous improvements, ensuring a high-quality guest experience.
Key Responsibilities:
• Coach and mentor Reservations Agents through 1:1s
• Monitor and manage team schedules with efficiency
• Oversee operational compliance and service quality
• Analyze performance metrics to recommend enhancements
• Facilitate support during peak guest interactions
Requirements:
• 3+ years in relevant hospitality or guest services
• Proven experience in a leading role
• Excel...