Global Reservations Supervisor at Pursuit

Become a key leadership figure at Pursuit, where you'll oversee the global reservations team while ensuring exceptional guest service. Experience a hybrid work model and travel perks across iconic destinations.
In your role as Global Reservations Supervisor, you will lead a team of agents responsible for enhancing guest travel experiences across North America. Your leadership will be vital in maintaining booking accuracy and compliance, coaching your team, and boosting performance. This position offers an exciting mix of management, customer service, and opportunities for professional growth.
Key Responsibilities:
• Lead and mentor a team of Reservation Agents
• Create and manage team schedules with Management
• Monitor real-time service queues and adjust staffing
• Model service standards and support guest interactions
• Track key KPIs to drive team performance
Requirements:
• Minimum 3 years in hospitality or contact center roles
• Previous supervisory e...