Global Rental Operations Consultant

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. We are seeking an experienced Global Rental Operations Consultant to join our team.

Responsibilities

• Act as main contact for customer, member, and partner inquiries
• Manage communications (inbound/outbound) and provide updates
• Own cases from start to resolution with cross-team collaboration
• Document all interactions and resolutions properly
• Manage guest relocations due to overbooking or disruptions
• Arrange alternative accommodations and rebookings
• Apply compensation per guidelines and track recovery costs
• Ensure service continuity and customer satisfaction
• Investigate complex issues (reservation, payment, system)
• Identify root causes and recommend solutions
• Coordinate with teams for resolution and trend identification
• Ensure compliance with rates, promotions, and channel...