Global Remote Customer Service Manager

ParcelHero is seeking an experienced Customer Service Manager to lead our 50-strong remote team and drive service quality as we expand internationally into the US and Europe. You will coordinate with CX, QA, product, and tech teams to optimise processes and enhance the customer experience across consumer and business segments.

The role demands decisive leadership in a high-pressure, high-volume environment with a focus on automation, self-service, and scalable customer interactions.