Global Process Owner for Customer Lifecycle

Transform customer journey at Equinix as a Global Process Owner based in Toronto, Ontario. This full-time role focuses on driving process improvements and fostering cross-functional collaboration.
Equinix is hiring for the position of Global Process Owner dedicated to Customer Success. You will leverage data and technology to diagnose customer lifecycle processes. Collaborating with various teams, you will implement initiatives that enhance customer retention and overall experience.
Key Responsibilities:
• Identify high-impact process enhancements with leadership
• Design global customer lifecycle standards and governance
• Translate strategic initiatives into actionable requirements
• Support the rollout of new customer lifecycle capabilities
• Monitor effectiveness and suggest iterative refinements
Requirements:
• 10+ years in Customer Success Operations or related roles
• Proven experience in operationalizing customer processes
• History of leading c...