Global Managed Services Monitoring Owner

Lead the Monitoring Service at HSO and ensure reliable service delivery across cloud environments. This pivotal role involves service lifecycle management and strategic alignment with business goals.
As a Monitoring Service Owner for HSO Global Managed Services, you will oversee the full lifecycle of managed services, with a focus on Monitoring Service for cloud and hybrid infrastructures. This position necessitates a blend of service management, stakeholder representation, and continuous improvement initiatives to guarantee service excellence.
Key Responsibilities:
• Own service design and lifecycle from inception to retirement
• Define strategic goals and service capabilities aligned with business needs
• Monitor and evaluate SLAs and service performance
• Collaborate on continual service improvement initiatives
• Guide monitoring service innovations based on market trends
Requirements:
• Bachelor’s degree or equivalent experience
• 5+ years in service o...