Global Level 2 Tech Support Manager

Arch Systems is seeking a Manager for Level 2 Technical Support to lead a global team in delivering operational excellence across factory systems and machine data integrations. This role requires expertise in handling complex escalations and proficiency in English and Mandarin.

You will mentor engineers, foster collaboration, manage incident responses, and maintain documentation, ensuring top-notch customer support experiences. This is a remote-first position based in Malaysia, with competitive compensation based on qualifications.