Global Knowledge Governance & Standards Program Manager

**About the Role**

At Uber, knowledge powers every customer support experience. As the Global Knowledge Governance & Standards Program Manager, you will define and scale the standards, governance systems, and quality frameworks that ensure support content is accurate, consistent, compliant, and up to date across all customer, agent, and automated support experiences.

This role serves as the central owner of content governance and standards across a diverse ecosystem of content teams, channels, and support surfaces. You will establish the principles, processes, and measurement systems that ensure customers receive a consistent experience regardless of where content is created or consumed.

Working across Content, AI Content, Product, Engineering, Operations, Legal, and business stakeholders, you will transform governance from a reactive review process into a scalable operating model that proactively manages content quality, content health, and standards adoptio...