Global IT Service Desk Lead — Automation & AI (Remote)

Infor is seeking a leader for global service desk operations. This role is crucial in enhancing support services while guiding the team through ongoing IT transformation initiatives, including automation and system migration.

Responsibilities encompass delivering consistent user support, managing a team of 8–10, and collaborating with IT teams. Candidates should have a minimum of 3 years' experience in global service desk or IT operations and a track record of leading teams effectively.