Global Intraday & Workforce Analytics Lead

ResMed Inc is looking for a Global Intraday Coordinator in Kuala Lumpur to oversee service performance across its global Customer Service operations. The role includes monitoring real-time performance metrics, managing tickets, and collaborating with teams worldwide.

The ideal candidate has over 3 years in Workforce Management, strong WFM principles, and advanced Excel skills. Experience with multilingual contact centers is preferred. This position offers a chance to drive automation and efficiency within a global team.