Global Hybrid Support Workforce & Forecasting Leader

LexisNexis Risk Solutions in Mexico is seeking a Global Customer Support Workforce Manager to shape workforce planning and operational performance across multiple contact centers. The role involves using forecasting and analysis to support service level goals and collaborating with Customer Support leadership.

Ideal candidates have experience in customer operations and workforce management tools. This hybrid role promotes a balanced work/life approach, with benefits including medical plans and meal vouchers.