Global Head, Customer Experience & Insights

Johnson & Johnson MedTech in Zug, Switzerland is seeking a Senior Manager, Customer Experience & Insights. This role involves leading Voice-of-Customer initiatives, synthesizing insights into narratives, and driving adoptions globally. Ideal candidates have 8+ years of relevant experience in customer insights and strong executive communication skills.

The position requires a Bachelor's degree, with an advanced degree preferred. Familiarity with VOC platforms is a plus. The opportunity offers international travel of approximately 25%.