Global Director, Contact Center Transformation & Conversion

SHA in Cancún is seeking a Director of Contact Center Operations to lead transformation efforts across sales, operations, and marketing. The ideal candidate will bring extensive experience in managing contact-center operations, focusing on strategic planning and performance management.

The role involves designing scalable processes, implementing AI technology, and ensuring high conversion rates while leading a high-performing team. Fluent English and Spanish are required. Join SHA, the world’s leading Wellness Clinic, and take part in pioneering health programs.