Global Director, Contact Center & Conversion (Lérida)

Job Purpose:

You will lead the general transformation: structure, processes, talent, technology, AI tooling, KPIs and incentives across multiple geographies. You will operate at the intersection of Sales, Operations and Marketing, building a high-touch, high-knowledge function capable of selling complex health and longevity programs to one of the world’s most discerning audiences.

Main Duties & Responsibilities:

• Strategy, Structure & Governance : Lead the design and execution of the Contact Center operating model, defining structure, governance, decision rights, escalation paths and cross-functional alignment between Sales, Operations, Clinic, Marketing and IT. Own the direct-sales channel performance end-to-end, ensuring conversion accountability across markets and properties. Act as a strategic counterpart to Marketing, proactively challenging campaign effectiveness, messaging and market positioning to maximize conversion and operational rea...