Global Cx Team Lead - Tech Support & Ops (Xico) (Valle de Chalco Solidaridad)

Overview

Deliverect Group in Mexico City is looking for a Customer Experience Team Lead to champion a customer-first culture and manage a high-performing support team.

Responsibilities

This full-time, hybrid role offers adaptable work arrangements. You will optimize local support workflows and collaborate with stakeholders to provide outstanding technical assistance to clients.

Qualifications

Candidates must have 2+ years of experience in a technical support role and strong knowledge of SaaS environments.