Global CX Team Lead - Tech Support & Ops

Deliverect Group in Mexico City is looking for a Customer Experience Team Lead to champion a customer-first culture and manage a high-performing support team. This full-time, hybrid role offers flexible work arrangements.

You will optimize local support workflows and collaborate with stakeholders to provide outstanding technical assistance to clients. Candidates must have 2+ years of experience in a technical support role and strong knowledge of SaaS environments.