Global CX Team Lead — Mentorship & Strategy

Teleperformance is looking for a Customer Service Team Lead in Kuala Lumpur to support the Customer Service team. In this role, you will provide guidance and ensure performance standards are met while leading a high-performing team through transitions and projects involving quantitative analysis and strategic development.

The successful candidate will have a Bachelor Degree, proficiency in English, and a minimum of 2 years in people management. Strong communication and analytical skills will be essential to advocating for users and developing global solutions.