Global CX Ops Sr. Manager: Lead VOC & Process Improvement

DiDi Global in Mexico City is seeking a CX Operations Sr Manager responsible for developing and executing customer experience strategies that enhance customer satisfaction. You will manage cross-functional teams and lead initiatives to improve customer experience.

The ideal candidate has at least 8 years of experience in customer service or business development, strong leadership skills, and fluency in English. This role supports a dynamic and inclusive work culture.