Global Customer Support Operations Leader

Link-Worldwide in Hermosillo, Sonora, Mexico is looking for an experienced Manager of Support to lead their customer support operations. This role requires strong leadership skills to manage teams across multiple support queues in a fast-paced environment.

The successful candidate will have 5+ years of experience in customer-facing support roles and a proven track record of developing leadership talent within teams. Responsibilities include monitoring team performance and coaching team leads. Proficiency in both English and Spanish is essential for this position.