Global Customer Support Operations Lead

Link-Worldwide is looking for an experienced Manager of Support based in Hermosillo, Sonora, Mexico. The role will involve leading day-to-day support delivery and overseeing multiple support queues while fostering teamwork and operational success.

You will collaborate closely with seasoned team leads, managing cross-regional employees to optimize performance, ensure SLA adherence, and enhance team effectiveness. This position is essential for mentoring future leaders and ensuring a high standard of customer service.