Global Customer Support Leader: 24/7 Ops & Strategy

Dormont Manufacturing Co in Singapore is seeking a Head of Global Customer Support to lead and scale its global Customer Support organization. This role encompasses establishing a global support strategy, managing performance outcomes, and ensuring consistent customer experiences.

The ideal candidate will have over 10 years in customer support, with extensive operational leadership and a proven track record of improving key support metrics. A comprehensive understanding of AI and automation in support processes will be essential for success in this high-growth environment.