Global Customer Service Lead (BPO/RPO | Philippines)

Hammerjack Pty Ltd is seeking a seasoned manager for its customer service operations in Manila, Philippines. The role includes managing the team's daily operations, optimizing recruitment processes while ensuring compliance with local laws. The ideal candidate will have over 3 years of experience in leading overseas teams, particularly in BPO/RPO settings.

Candidates should be fluent in both Chinese and English, possess strong management skills, and have a proven track record in crisis management. Business trips to China may be required.