Found Description
Global Customer Operations Specialist
ROLE DESCRIPTION SUMMARY
The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from SES customers requesting to access SES satellites as well as requests to peak and pol customer antennas. This work requires specific knowledge of radio frequency (RF) technology and SES's satellite network in order to provide the needed level of service to our customers. A qualified candidate will have had prior experience completing satellite antenna and isolation testing and accesses with customers.
This team member will manage and maintain incoming customer requests and work closely with internal teams to ensure customer needs and external service levels are met. The GCO Specialist’s role is focused on supporting the SES customer base. This role also requires a candidate with wri...