Global Customer Care Manager — Data-Driven Leadership

Philip Morris International is seeking a Manager Customer Care in Madrid, Spain, to lead B2C inbound and outbound channels. You will ensure a best-in-class consumer experience while managing a large contact center operation.

The ideal candidate will have a proven track record in customer care operations, strong leadership skills, and an analytical mindset to drive insights. Joining PMI means being part of a transformative mission towards a smoke-free future.