Found Description
Shape the future of customer service as Resmed’s Global CCaaS Senior Product Manager. Lead innovations in contact center technology and strategy to enhance user experience globally.
In this pivotal role, you will oversee the evolution of Resmed’s contact center solution, focusing on CCaaS and employee-centric product delivery. You’ll bring your expertise in NICE inContact to define the product roadmap and enable cross-functional collaboration. Your strategic mind will drive operational excellence while meeting dynamic customer needs.
Key Responsibilities:
• Own development of the Global Revenue CCaaS Product Roadmap
• Align CCaaS strategies with CRM product management
• Guide roadmap decisions using real-world CCaaS implementation experience
• Influence global leaders with product strategy presentations
• Collaborate on AI-driven improvements and efficiency gains
Requirements:
• 8+ years in CCaaS or contact center operations
• Familiarity with NICE inConta...
In this pivotal role, you will oversee the evolution of Resmed’s contact center solution, focusing on CCaaS and employee-centric product delivery. You’ll bring your expertise in NICE inContact to define the product roadmap and enable cross-functional collaboration. Your strategic mind will drive operational excellence while meeting dynamic customer needs.
Key Responsibilities:
• Own development of the Global Revenue CCaaS Product Roadmap
• Align CCaaS strategies with CRM product management
• Guide roadmap decisions using real-world CCaaS implementation experience
• Influence global leaders with product strategy presentations
• Collaborate on AI-driven improvements and efficiency gains
Requirements:
• 8+ years in CCaaS or contact center operations
• Familiarity with NICE inConta...
Ready to Apply?
Submit your application for Global CCaaS Senior Product Manager Role at Resmed
Apply Now