Gestionnaire service client MRO | MRO Customer Service Manager

About the role

As an MRO Customer Service Manager at Pratt & Whitney Canada, you will serve as the primary on‑site point of contact for customers before, during, and after engine service events. Your role will be pivotal in ensuring a seamless and positive customer experience while aligning with their expectations.

Completely on‑site in St‑Hubert, full‑time (Monday–Friday) with flexible hours.

Responsibilities

• Oversee the commercial and event strategy for all shop visits, collaborating with operations to keep customers’ orders on track.
• Determine the best course of action after inspections to provide optimal solutions for specific engine events while meeting customer demands.
• Build long‑lasting relationships with customers and enhance the repair station’s reputation.
• Monitor customer satisfaction and coordinate corrective actions when necessary.
• Communicate customer requirements and expectations to ...