German-Speaking Travel Portal Support Agent

German-Speaking Travel Portal Support Agent
Work from Home anywhere in Greece | Operational Hub: Thessaloniki

Join a Global Travel Leader
Support one of the worlds largest online travel platforms, helping millions of customers book flights, hotels, and travel services. Be part of an international team assisting travelers throughout their entire journey — from booking to post-travel support.

Your Mission
As a Travel Support Agent, you will assist customers via phone, email, and messaging, primarily in German. You'll handle booking modifications, cancellations, refunds, complaints, and general travel inquiries while delivering high-quality customer experiences. English is used for training and internal communication.

What You'll Do
Manage booking changes and cancellations (flights, hotels, packages)
Process refunds and payment-related inquiries
Provide service recove...