German-Speaking Technical Support Agent – Cape Town

ENVIRONMENT

A Germany-headquartered company, driven by innovation and growth, is seeking German speaking Technical Support Agent who will be the primary point of contact for customers facing technical issues, with a strong focus on supporting our German-speaking client base. You will provide efficient troubleshooting, clear communication, and high-quality service to ensure customer satisfaction. You will work closely with internal technical and product teams to resolve issues, improve processes, and contribute to an overall excellent customer experience.

DUTIES

• Provide 1st and 2nd line technical support via email, chat, and phone (primarily in German).
• Diagnose, troubleshoot, and resolve technical issues efficiently.
• Guide customers step-by-step through solutions in a clear and structured manner.
• Document all interactions and maintain accurate ticket updates.
• Escalate complex or unresolved issues to product...