German-Speaking Smart Home Tech Support Pro

Mercier Consultancy Group is hiring a German-speaking iRobot Support Specialist in Sofia, Bulgaria. You will provide expert technical support for German-speaking customers via phone, email, and live chat, diagnosing hardware and software issues and guiding customers through solutions.

You will log all interactions in the CRM, stay up-to-date with product updates, and escalate complex cases to the right teams while contributing to a collaborative, high-performing office environment.