German speaking Customer Advisor

Position: Customer Advisor

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
• Deliver a consistently high-quality customer experience with a strong focus on satisfaction
• Build and maintain trusted relationships through open, clear, and interactive communication
• Provide accurate, complete, and up-to-date information using the appropriate tools and processes
• Achieve individual and team customer service targets, including call-handling KPIs
• Maintain detailed records of customer interactions, manage customer accounts, and file documentation
• Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.