Found Description
We're looking for a German speaking Technical Support Specialist to join our client's team in the beautiful Barcelona!
What you’ll do
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical enquires and manage incidents of the client’s product, car electrical chargers.
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
What’s the offer
- Health Coverage and Private Health Care
- Attractive Salary package
What we’re looking for
- Germa...
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