German Infra Tech Support Practitioner

Overview

A CL 11 German bilingual support contributes to ensuring that services are delivered to meet customer business needs and expectations. He or she is functionally and technically skilled in providing first level of support for resolution of customer and system incidents and in liaising with technologists and other agencies to resolve requests issues in a timely fashion. He or she provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database and operating systems. He or she applies quality processes in performing the tasks.

Basic Qualifications

• University graduate
• At least 1-year relevant experience
• Fluent in English
• Ability to work as a team member
• Ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Good oral and written communication skills
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