Gerente de cobranza-Call Center

We are looking for a Strategic Collections Manager—a seasoned professional who views delinquency management as a blend of data science, operational excellence, and human empathy. About the Role If you have a proven track record in collections and are ready to take the reins of our early-stage operations, this is your next career leap. Responsibilities Your Mission: As our Collections Manager, you will be the architect of our recovery ecosystem. Your primary focus will be reducing delinquency through innovation, advanced tactics, and data-driven leadership. Strategic Execution: Design, optimize, and implement early-stage collection strategies tailored to specific customer cohorts to maximize recovery and minimize risk. Portfolio Intelligence Leadership & Mentorship: Lead, coach, and inspire a high-performing call center team. Turn agents into top-tier negotiators. Operational Excellence: Oversee escalated cases with a focus on protecting brand reputation and long-term customer retention...