Genesys Telecom Messaging Operations Role

Join Genesys as a Telecom Messaging Operations Specialist and optimize customer connectivity in Ontario, Canada. Focus on regulatory compliance and outstanding service delivery in messaging.
This full-time role requires overseeing the provisioning of messaging channels and ensuring seamless global communication. You will collaborate across teams to manage operational workflows, maintain compliance, and enhance the customer experience. Your contribution will include troubleshooting and resolving delivery challenges.
Key Responsibilities:
• Manage activation of SMS and digital messaging channels
• Translate technical processes for effective onboarding
• Ensure messaging programs adhere to regulatory standards
• Investigate and resolve issues impacting messaging delivery
• Partner with carriers and vendors to improve service
Requirements:
• Bachelor’s degree or equivalent experience
• Strong organizational and project management skills
• Effective written ...