Found Description
Genesys Developer (3+ years of experience)
TP is a global digital business services company. Our global scale and local presence allow us to support our communities, clients, and their customers while driving secure, efficient, and sustainable operations.
About the Role
We are looking for a Genesys Developer to design, implement, and optimize Customer Experience solutions on Genesys Cloud CX. In this role, you will act as the technical bridge between business needs and cloud‑based contact center solutions, developing intelligent workflows, integrations, and automations that enhance operational efficiency.
Responsibilities
- Architecture & Development: Design and configure complex Architect flows (Inbound, Outbound, Digital, Bot flows), optimize customer experience through efficient call flows and automation, develop scalable and maintainable solutions within Genesys Cloud CX.
- Integrations & APIs: Develop and maintain integratio...