Found Description
Genesys Cloud Software Engineer
100% Remote. The role may require on‑site attendance at the Madrid offices approximately once per month.
Responsibilities
- Develop and maintain customer experience flows in Genesys Cloud Architect.
- Build and support integrations using Genesys Cloud APIs, Data Actions, and event‑based services.
- Implement routing logic, automation, and configurations for voice and digital channels.
- Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
- Troubleshoot issues, optimize performance, and ensure platform stability.
- Participate in testing, documentation, and deployment activities following development best practices.
- Support continuous improvement of the contact center platform and related processes.
- Take over periodic on‑call duty (7×24) usually once per month.
Requireme...
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