Found Description
Role Overview
We are seeking an experienced Genesys Cloud & Salesforce Integration Consultant to support a strategic migration initiative for a long-standing customer. This role will focus on transitioning from the legacy Open CTI integration model to CX Cloud (Genesys + Salesforce), ensuring a seamless and scalable contact center transformation.
Key Responsibilities
- Lead and support the migration from Open CTI to CX Cloud (Genesys + Salesforce)
- Design, implement, and optimize integrations between Genesys Cloud and Salesforce Service Cloud
- Collaborate with business and technical stakeholders to gather requirements and define migration strategy
- Assess current architecture and recommend best practices for scalability, performance, and reliability
- Configure and customize Genesys Cloud contact center solutions integrated with Salesforce
- Troubleshoot and resolve integration, telephony, and data synchronization ...
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