Genesys Cloud Integration Consultant Role

Elevate your expertise as a Genesys Cloud & Salesforce Integration Consultant. Focus on a strategic migration for a key client to transition to CX Cloud while improving contact center efficiency.
We are looking for an Integration Consultant experienced in Genesys Cloud and Salesforce. This role involves leading crucial migrations from Open CTI, designing integrations, and optimizing contact center solutions. You’ll collaborate closely with various stakeholders to assess current architectures and enhance performance.
Key Responsibilities:
• Lead migration from Open CTI to CX Cloud solutions
• Design and optimize integrations between Genesys and Salesforce
• Gather requirements and outline migration strategies
• Troubleshoot integration and data synchronization issues
• Provide documentation and post-implementation support
Requirements:
• Proven Genesys Cloud integration experience required
• Strong Salesforce Service Cloud expertise including CTI
• Hands...