Genesys Cloud Integration Consultant Position

Join a strategic migration initiative as a Genesys Cloud Integration Consultant focused on evolving contact centers with Salesforce. Help transition from Open CTI to a robust CX Cloud model.
We are looking for an experienced Genesys Cloud and Salesforce Integration Consultant for a pivotal migration project. The role will leverage your expertise in integrating contact center solutions to optimize functionality and streamline workflows. You will engage with technical teams to define strategies and ensure a smooth transition, maximizing the performance of the new systems.
Key Responsibilities:
• Lead migration from Open CTI to CX Cloud
• Configure and customize integrations with Salesforce Service Cloud
• Collaborate with stakeholders to gather key requirements
• Assess architecture and recommend best practices
• Troubleshoot and resolve integration and telephony issues
Requirements:
• Proven experience with Genesys Cloud implementations
• Strong knowledge o...