Genesys Cloud CX Business Analyst (Monterrey)

Job Description

We are looking for a Business Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The successful candidate will collaborate closely with the Product Owner and business stakeholders to define the product vision, roadmap, and delivery structure (charter, backlog, epics, and features). This role will also be responsible for coordinating and supporting the delivery of new features across Contact Center Operations and Technology Enablement.

Responsibilities

• Collaborate with the Product Owner and business stakeholders to define the project charter, vision, and roadmap
• Develop, refine, and maintain the product backlog, including epics, features, and user stories
• Coordinate and support the delivery of new features for Contact Center Operations and Technology Enablement
• Ensure alignment between business requirements and platform capabilities (Genesys Cloud ...