Found Description
Step into the role of Genesys Cloud Change Lead at Miratech, where you will champion the adoption of CCaaS platforms. This part-time position focuses on training and enabling teams for effective technology transitions.
With over 7 years of experience, you will develop and execute a comprehensive training program tailored to various user roles within contact centers. Collaborating with key stakeholders, you’ll assess organizational readiness, design engaging training materials, and implement clear communication strategies. Your efforts will directly impact the successful adoption of Genesys Cloud technologies.
Key Responsibilities:
• Create and maintain a Genesys Cloud CX training curriculum
• Design engaging, role-specific training content for diverse users
• Assess change readiness and smooth migration transitions
• Deliver training sessions in hybrid and virtual formats
• Monitor user metrics and feedback to enhance training
...
With over 7 years of experience, you will develop and execute a comprehensive training program tailored to various user roles within contact centers. Collaborating with key stakeholders, you’ll assess organizational readiness, design engaging training materials, and implement clear communication strategies. Your efforts will directly impact the successful adoption of Genesys Cloud technologies.
Key Responsibilities:
• Create and maintain a Genesys Cloud CX training curriculum
• Design engaging, role-specific training content for diverse users
• Assess change readiness and smooth migration transitions
• Deliver training sessions in hybrid and virtual formats
• Monitor user metrics and feedback to enhance training
...
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