Genesys Cloud Application Architect Toronto

Elevate your career as a Genesys Cloud Application Architect with Maarut Inc. This contract position provides an opportunity to lead system implementation and integration in Toronto, Ontario.

As a Mid-Senior level architect, you will provide strategic and technical guidance on Genesys Cloud CX capabilities. Your expertise in call flows, telephony concepts, and user provisioning will be essential in collaborating with vendors and internal teams to design and configure the Genesys platform.

Key Responsibilities: • Provide strategic guidance on Genesys Cloud CX capabilities • Collaborate to design IVR, call flows, and integrations • Ensure compliance with security policies and data protection • Act as primary system admin for user provisioning • Monitor performance and resolve technical issues

Requirements: • 7+ years in Genesys Architect for call flows and ACD routing • 7+ years deploying VOIP systems and deep telephony knowledge • 7+ years in SSO/SAML and user...