General Manager (North York)

General Manager – NOC 60030

Responsibilities

• Oversee day-to-day operations of the vegan fine dining restaurant, including front of house (FOH) management, staff coordination, and schedule creation.
• Recruit, train, and supervise food and beverage service staff, fostering a positive work environment and promoting teamwork.
• Lead seasonal hiring, onboarding, and training programs.
• Provide hands‑on support on the floor, including serving, bartending, and managerial duties as needed.
• Resolve customer complaints effectively and maintain a culture of exceptional guest experience.
• Respond to guest inquiries and feedback across channels such as direct messages, emails, OpenTable, and phone calls, striving to exceed expectations.
• Coordinate and oversee special events and private functions, ensuring seamless execution.
• Collaborate with sales and marketing to attract and retain event business.