JOB DESCRIPTION: GENERAL MANAGER – BRANCH NETWORK & OPERATIONS

Department: Operations

Reports To: Chief Executive Officer (CEO)

Direct Reports: Branch Managers, Regional/Area Managers, Operations Support Team

Location: Head Office (with regular travel to branches nationwide)

Job Grade: Senior Management

Job Purpose

The company is on a deliberate growth trajectory toward becoming a fully licensed commercial bank. The General Manager – Branch Network & Operations is responsible for the overall leadership, performance, and institutional readiness of the branch network, ensuring it operates today with the discipline, governance, and risk management standards expected of a bank.

The role holder drives achievement of commitment, disbursement, and collection targets across all branches; strengthens operation...